TERMS & CONDITIONS

1) YOUR CONTRACT

These terms and conditions form the basis of your contract with Thames Active Ltd and set out the respective rights and obligations of both parties. In the following Booking Conditions ‘you’ means the Party Leader and ‘we’ or ‘the Company’ means Thames Active Ltd.

2) TO CONFIRM YOUR BOOKING

Once you have completed the online booking form and paid the full amount or agreed deposit, we will issue a Confirmation of Booking and course information within 48 hours by email. A contract will then exist between us.

3) PRICE

Once you have booked, the agreed price of your booking is fully guaranteed by Thames Active Ltd and will not be subjected to any surcharge provided you meet the payment schedule.

4) SCHEDULE OF PAYMENTS

The Final Balance is due 20 days prior to your course start date.

NOTE: the date your Final Balance is due is shown on our Confirmation of Booking, NO reminder will be sent. If any payment due is not received in full and on time we reserve the right to treat the booking as cancelled by you.

5) CANCELLATIONS

You or any member of your party may cancel your booking at any time. Written notification or an email from you (the Party Leader) must be received at our office and be confirmed on receipt. To cover our expected losses there is a set scale of charges that applies. The date of cancellation is the date of the receipt of written advice or email to the Company’s office in London.

CANCELLATION AND REBOOKING CHARGES ARE PAYABLE AS FOLLOWS:

Time before start date - Cancellation Charge

More than 30 days – Full refund

29 to 14 days – 50% of the cost of the booking will be refunded to you and 50% retained by Thames Active

13 day and less - 100% of the cost of the booking will be retained by Thames Active.

All Cancellation refunds incur a £30 administration fee

Rebooking Fees:

More than 30 days prior - £0.00

29 to 14 days prior - £75

13 days or less - £100

6) COMPANY ALTERATIONS

The arrangements detailed on the website are given in good faith at the time of publication, but we reserve the right to provide comparable alternative arrangements if operational or other considerations so dictate. No employee or representative of this Company has the authority to verbally vary these terms and conditions or the information within our website, other Company literature or to enter into verbal agreements with clients of the Company. No variation in these conditions or otherwise in the terms upon which a booking is made and no promise to refund money paid to the Company shall be valid unless in writing and signed by a Director of the Company. While every effort is made to ensure that all information on the website is correct, including offers, should an offer remain on the website in error then it is at the Company's discretion as to whether the offer is honoured. If we make a major change to your booking, we will inform you as soon as reasonably possible. You will have the choice of either accepting the change of arrangements or cancelling you’re booking and receiving a full refund of all monies paid.

7) IMAGES

From time to time authorised parties may carry out photography and/or video recording. You agree that we may use such images in promotional, advertising or publicity material in any format whatsoever. You further agree that copyright rests with such authorised parties.

8) INSURANCE

Thames Active Limited holds full Public Liability Insurance with £3 Million cover.

9) FORCE MAJEURE

The Company reserves the right to cancel/curtail your training due to circumstances amounting to Force Majeure - these include, but are not limited to, war, riots, government action, terrorism, fire, weather conditions, strike action and all similar events outside the Company’s control which prevent or affect the Company’s contractual obligation. Where such circumstances occur the Company will not be liable to pay you refunds or compensation unless agreed buy the company directors.

10) RESTRICTIONS

Thames Active Ltd and its staff are responsible for the safe conduct of your course and may vary the itinerary to that end. They alone shall decide whether or not the watersports activities are available or conditions are safe to use a particular craft. It is not permitted for any Thames Active craft to do night sailing or partake in any third party race without the prior written approval of the company director. All water based activities are offered subject to availability. The Company cannot be held responsible for loss of personal equipment.

11) COMPANY LIABILITY

The Company accepts responsibility should any of the services which we are contractually obliged to provide prove deficient or not of reasonable standard. This includes responsibility for the acts or omissions of any of our employees, subcontractors and suppliers. Save that as detailed below, no liability is accepted for death, injury or illness. The Company does not accept liability or responsibility for personal injury to, or the death of any participant howsoever caused unless by the proven negligence of the Company, employees, suppliers or subcontractors. In addition, the Company is NOT liable for death, injury or illness caused by an activity outside of the Company’s activities. The Company cannot accept liability for causes of dissatisfaction that are not notified to us, in writing, within 28 days of completion of the course.

12) PERSON AUTHORISED TO MAKE THE BOOKING

The Party Leader is responsible for seeing that all members of their party are physically fit to take part in the course or watersports activities and can swim 50 metres in light clothing or water confident. The Party Leader is responsible for providing, at the time of booking, the Company with any known potential medical conditions that may affect the personal safety of any party members and for notifying, in writing, the Company of any special needs of any party members.

13) TERMINATION OF BOOKING

We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of the Company staff or other responsible person whose behaviour in their opinion is likely to cause distress, damage, danger or annoyance to other clients, staff, and any third party or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you.

14) COMPLAINTS

Our aim is to give you an enjoyable and trouble-free course. If you do have a problem or complaint it is important and in your own interest to tell a relevant member of the Thames Active staff immediately so that steps can be taken to resolve the matter on the spot. If your complaint cannot be resolved there and then, please complete email your complaint to admin@thamesactive.co.uk and notify us, in writing/email, immediately upon your return. We strongly recommend that you communicate any problem to our training staff without delay, if you do not, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the course and this may affect your rights under this contract. The Company will make every effort to provide suitable alternatives but will not be held liable for changes made by outside influences. Disputes arising out of, or in connection with this contract that cannot be amicably settled may be referred to arbitration, if you so wish, under a special scheme that is administered quite independently by the Chartered Institute of Arbitrators. Our staff are often asked for information not contained in the brochure / website. Whilst every effort is made to ensure that all information given is correct, the Company cannot be held responsible if this should prove inaccurate. 15) EQUIPMENT All equipment and craft used by our centres are of an approved design suitable for teaching. All Lifejacket are of an approved design and serviced yearly. Thames Active will supply all water based students with Waterproof trousers, jackets and Lifejacket. Footwear is not provided but must be worn.

16) CHILD PROTECTION POLICY

We have a full child protection policy. This can be viewed on request. All Staff are DBS (CRB) checked.

17) SWIMMING ABILITIES

We assume that all pupils can swim or are water confident. If this is not the case please notify us, so we can ensure that we have appropriate safety measures in which will allow you / them to take part

18) INTERACTIVE COURSES

To enable access to your online course we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org. This learning management website is hosted and maintained by a third party called Learning Pool, who will not use your personal information for any reason other than enabling your course.

Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. You will have access to the site for one year in order to complete your online course. During this period, your personal information will be held on the website by Learning Pool and be available to this training centre and the RYA for the purpose of managing your course.

Instructional support will be provided by this training centre for a period of 2 months from the date of your course booking.

On completion of your course, your name, email, date of birth and address will be transferred to the RYA's central database for the purpose of recording details of the course and any certification you gain as a result of it. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required.

After one year from the date of your enrolment on a course, your user account will be removed from www.ryainteractive.org.

Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org.

For the duration of your access to the site, your data will be held in accordance with the RYA Interactive Data Policy, Terms and Conditions.

If you receive a digital certificate downloaded from the RYA Interactive site on completion of your course, your name, address, date of birth and certificate details will be transferred to the RYA database and held in accordance with the RYA’s Privacy Policy.